1111 vip Privacy Policy

01 Introduction and Scope

1111 vip is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy clearly sets out our responsibilities and commitment regarding the personal information of our website users.

This policy applies to the https://1111vip.cam website and all its subdomains, mobile applications, and related services. By using our services or creating an account, you are considered to have agreed to the terms of this policy. Our Terms and Conditions contain the general rules of use, which complement this Privacy Policy.

1111 vip believes that transparency about data and user trust are the foundation of a reliable service. This policy has therefore been written in plain language so you can clearly understand how your information is handled.

02 Types of Information Collected

1111 vip collects various types of information from users. This information falls into two main categories:

2.1 Personally Identifiable Information

• Full name (in Bengali or English)
• Date of birth (for age verification purposes)
• Mobile number and email address
• National ID or passport number (during identity verification)
• Postal address
• bKash, Nagad, Rocket, or bank account details (for transactions)

2.2 Technical and Behavioral Information

• IP address and device type
• Browser type and operating system
• Date, time, and duration of website visits
• Pages visited and types of links clicked
• Game play history and betting activity
• Deposit and withdrawal transaction records

03 How Information Is Collected

1111 vip collects user information in the following ways:

3.1 Information Provided Directly

You provide information to us directly when you register an account, log in, carry out transactions, or contact customer support. During account verification, some additional documents may also be requested to confirm your identity.

3.2 Automatically Collected Information

Some information is collected automatically as you browse the website. This includes technical data gathered through cookies, log files, and web beacon technology. This information is primarily used to improve site performance and analyse the user experience.

3.3 Information Received from Third Parties

In some cases, we may verify information through trusted third-party services for the purpose of identity verification and fraud prevention. Under no circumstances do we collect information from unauthorised sources.

04 Purpose of Using Information

1111 vip uses the information collected only for the specific purposes listed below. Information is not used for any other purpose without your consent:

• Account registration, identity verification, and age confirmation (to meet the 21+ age requirement)
• Financial transactions — processing deposits and withdrawals (via bKash, Nagad, Rocket, and bank transfer)
• Providing and managing bonuses and promotional offers
• Providing customer support — via live chat and email
• Preventing fraud, money laundering, and other misuse
• Ensuring platform security and technical performance
• Improving service quality and analysing the user experience
• Fulfilling legal obligations and conducting internal audits
• Sending relevant notifications and service updates (with your consent)

As part of our Responsible Gaming policy, we monitor your gaming behaviour. If signs of problematic gambling are identified in a user, we may use this information to take protective action.

05 Data Storage and Security

1111 vip has put in place industry-standard technical and organisational measures to keep your personal information secure:

5.1 Technical Security Measures

• All data is transmitted via SSL (Secure Sockets Layer) encrypted connections
• Sensitive data stored on servers is kept in an encrypted state
• Regular security audits and vulnerability assessments are conducted
• Firewalls and intrusion detection systems remain active
• OTP-based two-factor authentication

5.2 Organisational Security Measures

• Only authorised staff have access to personal information
• All staff are bound by confidentiality agreements
• Regular staff training on data protection is provided

5.3 Data Retention Period

Your information is retained for as long as your account is active and, after account closure, for as long as required by applicable legal obligations. Transaction records may be kept for an extended period for financial audit purposes.

06 Sharing Information with Third Parties

1111 vip never sells your personal information or provides it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

6.1 Service Provider Partners

Trusted third-party services are used for payment processing (bKash, Nagad, Rocket, and bank transfer), identity verification, and technical infrastructure management. These partners are contractually bound to meet our strict privacy standards and receive information only for their designated tasks.

6.2 Game Software Providers

Game developers and live casino studios such as Pragmatic Play, PG Soft, JILI, and Evolution may process limited technical data to operate their platforms. Personally identifiable information is not shared with them.

6.3 Legal Obligations

1111 vip may be legally required to disclose information to the relevant authorities in the event of a court order, government investigation, or legal obligation. In such situations, only the minimum necessary information is provided.

07 Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the 1111 vip website. Cookies are small text files stored in your browser that help improve the site's functionality.

7.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. Without these, the site does not function properly.
• Functional Cookies: Used to remember your preferences and settings (such as language selection).
• Analytics Cookies: Collect anonymous statistics to understand website usage patterns.
• Security Cookies: Help with fraud detection and prevention of suspicious activity.

7.2 Cookie Controls

You can block or delete cookies through your browser settings. However, disabling essential cookies may limit some key features of the site.

08 User Rights

You have the following rights over your personal information, which 1111 vip fully supports:

8.1 Right of Access

You have the right to know what information we hold about you and to receive a copy. You can make this request by contacting the support team.

8.2 Right to Rectification

You have the right to request correction of any inaccurate information we hold about you. This can be done through account settings or by contacting support.

8.3 Right to Request Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or ongoing transactions.

8.4 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you can turn them off at any time by going to settings or informing our support team. Service-related notifications (such as transaction confirmations) will remain active.

09 Protection of Minors' Information

All services on 1111 vip are intended solely for individuals aged 21 and above. It is our firm policy not to collect information from minors.

Age verification is mandatory during account registration. If we determine that a user is under 21, that account will be closed immediately and the relevant information will be securely deleted.

If a parent or legal guardian believes their child has registered by mistake, please contact our support team immediately — appropriate action will be taken. More details on this can be found in our FAQ section.

10 Changes to This Policy

1111 vip reserves the right to update this Privacy Policy at any time. Changes will be communicated in the following ways:

• Publishing a new version on this page with the updated date noted
• Sending a notification to your registered email for significant changes
• Requesting your agreement to the updated policy at first login after the change

Continued use of the service after any changes will be considered acceptance of the updated policy. We strongly recommend that you review this page regularly. For any questions about this Privacy Policy, you can find detailed information about us on our About Us page.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, our support team is available seven days a week, twenty-four hours a day, in both Bengali and English.